Privacy policy
1.- Who is responsible for the processing of your data?
The person responsible for the processing of your personal data is ARZANO, S.L., (hereinafter, “RENATTA & GO”), with the CIF tax number B80747512, and address C/ Rafael Calvo 9, 28010 Madrid (MADRID).
Access and/or use of the website (hereinafter, the “Website”) attributes the conditions of the user (hereinafter, the “User”) to you, obliging you, from said access and/or use, to have knowledge of this privacy policy.
The User may contact RENATTA & GO at the following email address: dataprotection@renattandgo.com
2.- Recommendations
- Use alphanumeric passwords with a minimum length of 8 characters, with both upper and lower cases.
- Keep antivirus software installed and properly updated on your computer, which guarantees that your computer is free of malicious software, as well as spyware applications that put your internet browsing at risk, and the information stored on your computer in danger.
3.- Why is RENATTA & GO authorised to carry out data processing?
RENATTA & GO is authorised to process your data in order to carry out the provision of sales services for products that Users have contracted.
RENATTA & GO takes the protection of your privacy and personal data very seriously. Therefore, your personal information is held securely and treated with the utmost care.
This Privacy Policy regulates the access and use of the service (hereinafter, the “Service”) that RENATTA & GO makes available to the User interested in the services and Content hosted on the Website.
In this regard, the legitimation bases used by RENATTA & GO for the processing of User data are:
- The execution of the contract and maintenance of a contractual relationship.
- The consent of Users to the processing of their personal data.
Regarding this point, the User may withdraw their consent at any time by sending a message to the following email address: dataprotection@renattandgo.com without affecting the legality of the processing based on the consent prior to the withdrawal.
4.- What is the purpose of the processing of your personal data by RENATTA & GO?
Your personal data collected by RENATTA & GO may be used for the following purposes:
- The provision of the services offered through the Website.
- Sending business and profiled promotional communications and/or Newsletters related to RENATTA & GO services by letter, telephone, email, SMS/MMS, or by other equivalent means of electronic communication.
- The elaboration of personalised audiences with advertising objectives.
The acceptance of this Data Protection and Privacy Policy implies the clear consent of the User for the processing of the personal data provided.
As indicated in section 3, the User may revoke consent, in each business or advertising communication that is sent by ordinary mail addressed to RENATTA & GO, or by postal letter to the address at C/ Rafael Calvo 9, 28010 Madrid (MADRID).
5.- Veracity of the data provided by Users
The User guarantees that the personal data provided is true and is responsible for communicating any modification thereof to RENATTA & GO.
The User will be responsible, in any case, for the veracity of the data provided, with RENATTA & GO reserving the right to exclude any User from the registered Services who has provided false data, without prejudice to other actions in accordance with the law.
6.- Data preservation
The protection of privacy and personal data of Users is very important to RENATTA & GO. Therefore, RENATTA & GO does everything possible to prevent the User's data from being used inappropriately. Only authorised personnel have access to the User's data.
RENATTA & GO will only keep the user’s personal data for the time necessary to fulfil the purposes for which they were collected, as long as the User does not revoke the consent given. Subsequently, if necessary, RENATTA & GO will keep the information blocked for the legally established periods.
7.- User rights regarding their data
The User is entitled to:
- Access his/her personal data.
- Request rectification of inaccurate data.
- Request deletion.
- Request the limitation of the processing of his/her data.
- Oppose the processing of his/her data.
- Request portability.
- To not be subjected to automated personal decisions.
- In addition, the User may exercise their right to obscurity.
The User can exercise all these rights at the following email address: dataprotection@renattandgo.com, indicating the reason for their request and providing a copy of their D.N.I.
The User can also send their request by regular mail to the following address:
C/ Rafael Calvo 9, 28010 Madrid (MADRID).
The communication addressed to RENATTA & GO must contain the following information:
- Name and surname of the User; photocopy of his/her national identity document, passport or other valid document that identifies him/her.
- Petition in which the request is specified.
Without prejudice to any other administrative appeal or judicial action, the User will have the right to lodge a complaint with a Supervisory Body, in particular in the Member State in which he/she has his/her habitual residence, place of work or place of the alleged infringement. In case he/she considers that the processing of his/her personal data is not in line with the regulations, as well as in the case of not being satisfied with the exercise of his/her rights. The supervisory body to which the complaint has been submitted will inform the complainant about the course and outcome of the complaint.
8.- Data security
The protection of Users’ privacy and personal data is of utmost importance to RENATTA & GO. Therefore, RENATTA & GO does everything in its power to prevent your data from being used inappropriately, granting only authorised personnel access to it.
RENATTA & GO maintains security levels of personal data protection in accordance with applicable regulations. It has established all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorised access and theft of the data that the User provides through the Website, without prejudice to informing you that internet security measures are not impregnable.
RENATTA & GO commits to complying with the duty of secrecy and confidentiality regarding
personal data in accordance with applicable legislation.
In those web services that require registration as a User, you must choose a password. The
User is responsible for maintaining the confidentiality of this password, as well as for all
activities that occur whilst logged in with their name and password.
The User agrees to notify RENATTA & GO as soon as possible of any unauthorised use of
his/her User name and/or password or any other security breach. RENATTA & GO will not be
responsible for any damages or losses that may arise due to the User's failure to comply with
this obligation.
9.- Modifications or Changes in the Privacy Policy
RENATTA & GO reserves the right to review its Privacy Policy at any time it deems appropriate,
in which case it will be communicated to the Users. However, please check this Privacy Policy
regularly to read the most recent version of it.
10.- Links to third-party websites
The RENATTA & GO website may contain links to websites of third-party companies and
entities.
RENATTA & GO cannot be held responsible for the way in which these companies treat the
protection of privacy and personal data, so we advise you to carefully read the Privacy Policy
statements of these websites that are not the property of RENATTA & GO regarding the use,
processing and protection of personal data.
The conditions that these web pages offer may not be the same as those that RENATTA & GO
offers.
11.- Questions
If you have any questions about this Privacy Policy or the processing of your data, please
contact RENATTA & GO by email address to: dataprotection@renattandgo.com.
Similarly, if you consider that your rights are not properly safeguarded, you have the right to file a complaint with the Spanish Data Protection Agency, whose contact details are: telephone numbers 901 100 099 and 912 663 517; postal address C/Jorge Juan 6, 28001 Madrid; electronic office https://sedeagpd.gob.es/sede-electronica-web/
12.- Acceptance and Consent
The User declares to have been informed of the conditions on the protection of personal data, accepting and consenting to the processing of this by RENATTA & GO, in the manner and for the purposes indicated in this Privacy Policy.
1. USER INFORMATION
Who is responsible for processing your personal data?
The personal data requested and provided by you are incorporated into a file whose CONTROLLER for the processing of the USER's personal data is ARZANO, S.L. and informs you that these data will be processed in accordance with the provisions of Regulation (EU) 2016/679, of April 27 (GDPR), and Organic Law 3/2018, of December 5 (LOPDGDD).
Why do we process your personal data?
In order to maintain the commercial relationship with the user. The planned operations to
carry out the processing are:
- Processing orders, requests, responding to queries or any type of request made by the USER through any of the contact forms available on the CONTROLLER's website.
- Sending the online newsletter, about news, offers and promotions in our activity.
- Sending commercial advertising communications by e-mail, SMS, MMS, social networks or any other electronic or physical means, present or future, that makes it possible to carry out commercial communications.
- These communications will be made by the CONTROLLER and will be related to its products and services, or its collaborators or suppliers, with whom it has reached a promotional agreement. In this case, third parties will never have access to personal data.
- Carrying out market studies and statistical analysis.
- Making size recommendations
The processing is authorised by article 6 of the GDPR in the following way:
With the consent of the USER: the sending of commercial communications and the newsletter.
In the legal interest of the CONTROLLER: carrying out market studies, statistical analysis, etc.
and processing orders, requests, recommending a size, etc. at the request of the USER.
How long will your personal data be kept?
They will be kept for the time necessary to maintain the purpose of the processing or the time necessary that existing legal prescriptions dictate for their custody. When it is no longer necessary to do so, they will be deleted with appropriate security measures to guarantee the anonymity of the data or its total destruction.
In the case of height, weight, age, gender, size preferences and body measurements, such data is only stored in the local storage of your browser. So we can give you a size recommendation the next time you access our store online from the same browser. The data is stored until you delete the local storage.
Who do we provide your personal data to?
The communication of personal data to third parties is not planned except if necessary for the
development and execution of the processing purposes to our service providers for
communications, with whom the CONTROLLER has signed confidentiality and data processor
contracts as required by current privacy regulations.
What are your rights?
The rights that the USER has are:
- Right to withdraw consent at any time.
- Right of access, rectification, portability and deletion of his/her data, and limitation or opposition to processing.
- Right to file a claim with the supervisory body (www.aepd.es) if you consider that the processing does not comply with current regulations.
Contact information to exercise your rights:
ARZANO SL.
C/ Rafael Calvo 9, - 28010 Madrid (Madrid).
E-mail: customerservice@renattandgo.com
2. MANDATORY OR OPTIONAL NATURE OF THE INFORMATION PROVIDED BY THE USERS
The USERS, by ticking the corresponding boxes and entering data in the fields marked with an asterisk (*) in the contact form or in downloaded forms, clearly, freely and unequivocally accept that their data is necessary for the provider to respond to their request, the inclusion of data in the remaining fields being voluntary. The USER guarantees that the personal data provided to the CONTROLLER is true and is responsible for communicating any modifications thereof.
The CONTROLLER informs that all data requested through the website is mandatory, as this is necessary to provide an optimal service to the USER. If all data is not provided, it is not guaranteed that the information and services provided are completely tailored to your needs.
3. SECURITY MEASURES
In accordance with the provisions of current regulations on the protection of personal data, the CONTROLLER is complying manifestly with all the provisions of the GDPR and LOPDGDD regulations for the processing of personal data under his responsibility with the principles described in article 5 of the GDPR, by which they are processed in a lawful, fair and transparent manner regarding the party of interest and adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
The CONTROLLER guarantees that he has implemented appropriate technical and organisational policies to apply the security measures established by the GDPR and the LOPDGDD in order to protect the rights and freedoms of USERS, and has communicated the appropriate information to them so that they can exercise them.
For more information about privacy guarantees, you can contact the CONTROLLER through ARZANO SL.
C/ Rafael Calvo 9, - 28010 Madrid (Madrid). E-mail: customerservice@renattandgo.com
COOKIES POLICY
ARZANO, S.L. (hereinafter, “RENATTA & GO”) informs, through this Cookies Policy, about the use of data storage and recovery devices on Users' terminal equipment.
1.- What are cookies?
Cookies are archives or files that are downloaded to the User's computer/smartphone/tablet when accessing certain web pages and applications that allow the User's browsing preferences to be stored, making the interaction between the User and the Website faster and easier.
The information collected by cookies is anonymous and does not contain any sensitive information, as they do not collect data that can personally identify the User. In any case, the User may access his/her browser settings to modify and/or block the installation of Cookies sent from the Website, without preventing access to the content.
2.- What does RENATTA & GO use cookies for?
In accordance with article 22 of the Law of Services of the Association for Electronic Information and Commerce, as well as clause (30) of the General Data Protection Regulation (hereinafter, “GDPR”), this Website uses cookies or other data storage and recovery devices to track User interactions with the services offered on the Website.
Cookies allow the recognition of a User's browser, as well as the type of device from which the
Website is accessed, and are used to facilitate the User's next visit and make the Website more
useful.
RENATTA & GO uses cookies to:
- Optimise User navigation by tracking the session.
- Collect information to optimise navigation and improve the Website.
The Website uses the following types of cookies:
- Required: Cookies strictly necessary to provide a service or content requested by the user. These are in charge of technical aspects such as identifying records and managing tool preferences in the use, interaction and location of access to content.
- Functionality: Functional cookies give the user information that enriches the browsing experience, such as showing the weather forecast based on your location.
- Statistical/analytical: These cookies collect information related to the use of the page, such as time spent on the page and the content visited by readers, to measure their performance and improve navigation.
The main objectives pursued with this type of cookies are:
Allowing the anonymous identification of browsing Users and therefore the approximate accounting of the number of visitors.
Anonymously identifying the most visited content. Knowing if the User is a new or a repeat visitor. Advertising Personalisation: These cookies obtain information from the user's navigation to manage advertising spaces and offer more relevant and quality content for them based on their likes.
4.- How to disable cookies:
Cookies that are not required for browsing this Website may be disabled in the “Configure
Cookies here” section.
These settings are found in the footer of the Website. Additionally, all browsers allow you to
make changes to disable cookie settings.
This is why most browsers offer the ability to manage cookies - to obtain more precise control over privacy.
These settings are located in the “options” or “preferences” menu of your browser.
Below, you can find the links for each browser to disable cookies by following the instructions:
- Internet Explorer (https://goo.gl/iU2wh2)
- In the tools' menu, select “Internet Options.”
- Click on the privacy tab.
- You can configure privacy with a six-position cursor that allows you to control the number of cookies that will be installed: Block all cookies, High, Medium High, Medium (default level), Low and Accept all cookies.
- Mozilla Firefox (http://goo.gl/QXWYmv)
- At the top of the Firefox window, click on the Tools menu.
- Select Options.
- Select the Privacy panel.
- With the Firefox option, you can choose to use custom settings for your history, as well as other issues related to your Privacy.
- Google Chrome (http://goo.gl/fQnkSB)
- Click on the menu located in the toolbar.
- Select Settings.
- Click Show advanced options.
- In the “Privacy” selection, click on the Content Settings button.
- In the Cookies selection, the options can be configured.
- Safari (https://goo.gl/dQywEo)
- In the configuration menu, select the “Preferences” option.
- Open the privacy tab.
- Select the option you want from the “block cookies” section.
- Please remember that certain features and full functionality of the Website may not be available after disabling cookies.
If you do not wish to be tracked by cookies, Google has developed an add-on to install in your browser, which you can access at the following link: http://goo.gl/up4ND.
5.- Cookies on mobile devices
RENATTA & GO Website also uses cookies or other storage devices on mobile devices.
Cookies that are not required for browsing this Website may be disabled in the “Configure Cookies here” section.
These settings are found in the footer of the Website. Additionally, as with computer browsers, mobile device browsers allow you to make changes to the privacy options or settings to disable or delete cookies.
If you wish to modify your privacy options, follow the instructions specified by your mobile browser developer.
Below, you can find some examples of links to help modify the privacy options on your mobile device:
- IOS: (http://goo.gl/61xevS)
- Windows Phone: (https://goo.gl/tKyb0y)
- Chrome Mobile: (Tab “Android” on http://goo.gl/XJp7N)
- Opera Mobile: (http://goo.gl/Nzr8s7)
6.- Acceptance of cookies
This Website does not install our cookies on user devices until they have accepted their installation.
We inform you that if you do not accept the installation of cookies or disable any of these in the settings, it is possible that certain services will not be available or that you will not be able to access certain services or take full advantage of everything that this Website can offer you.
7.- Cookies used on this website
The user may view the cookies used on this website by clicking here.